Frequently Asked Questions
Everything you need to know about your Trenbe shopping experience.
Are all products on Trenbe authentic?
Yes, we guarantee 100% authenticity. Every item undergoes a multi-step inspection process by our certified expert appraisers before being shipped to you.
How long does international shipping take?
Standard international shipping typically takes 7 to 14 business days. You will receive a tracking number via email as soon as your order leaves our global distribution center.
What is your return policy?
We offer a 7-day return window from the date of delivery. Items must be in their original condition with all Trenbe security tags and designer packaging intact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital payment solutions depending on your region.
Are customs duties and taxes included in the price?
For most shipping destinations, customs duties and taxes are calculated at checkout so there are no surprise fees upon delivery. Please refer to your cart summary for details.
Can I cancel or modify my order?
Orders can be canceled within 2 hours of placement. After this window, our logistics team begins the inspection and export process, and modifications may no longer be possible.